I understand

Frequently Asked Questions

Is the Chamwell Centre open to the public?

We are open to the public out of school hours and term time. During school hours the Centre is for the exclusive use of The Milestone School pupils (with the exception of the café – which is open to everyone 5 days a week - and the Softplay on Thursday mornings).

Our priority and our facility design is aimed towards providing activities and therapies for people (children, young people and adults) with a disability, and their families/carers. We run some hydrotherapy sessions during the weekends and increasingly after school/ late afternoon, as well as other activities throughout the week.

We also welcome individuals and families with no disability, in the spirit of inclusivity – where appropriate.

Can I use swimming pool for general swimming?

The pool at Chamwell is not a swimming pool but a hydrotherapy pool. This means it is heated and too warm to actively swim in (33-35°C) and the depth range is only 0.8m – 1.3m. The hydrotherapy pool is neither suitable nor appropriate for general swimming.

I am pregnant – can I use the hydrotherapy pool?

The hydrotherapy pool water is maintained between 33-35°C. ATACP and NHS Guidelines recommend that pregnant women who are exercising in water, such as at an antenatal class, should not be in water temperatures exceeding 35°C. Caution should be taken particularly in the first 12 weeks of pregnancy, due to potential changes in core temperature. You use the Chamwell Centre pool at your own risk.

What are your opening hours?

The Café is open to the public daily and we welcome everyone (Tuesday – Saturday 09:30 am – 4:30 pm). There is lift access to the first floor café. When the café is closed there are vending machines for drinks and snacks.

During the school day, term time, the facilities in the Centre (soft play, hydrotherapy pool, interactive bouldering wall and rebound trampoline) are for the exclusive use of pupils of The Milestone School (with the exception of softplay on a Thursday morning). We are open after school, on weekends and during school holidays when our members can book in for a range of activities (see https://www.chamwellcentre.org.uk/whats-happening). Please see the facilities pages for activity timetables of when you can book in!

How can I access Chamwell’s services/become a member?

To book our facilities we ask that you become a member by completing a membership form. Please email admin@chamwellcentre.org.uk to request a form or you can visit the centre to pick up a form. Membership can be paid over the phone or at the centre prior to booking.

Please note our physiotherapists will review applications to determine whether an assessment is required before using the facilities.

Do I need to book or can I just turn up?

We welcome you to visit the café whenever we are open, meet up with friends or enjoy a snack on your own.  

However, to access any of our other facilities you must book first. Please email bookings@chamwellcentre.org.uk or call us on 01452767700 to make a booking or check availability. For Softplay only you can book online – see https://www.chamwellcentre.org.uk/booking-page

How do we pay to use Chamwell?

We only take card payments at Chamwell. We do not have the facilities to manage cash payments. The prices for various activities can be found on the Home page. Payment will be taken on bookings, unless you are otherwise informed.

Do you run swimming lessons?

Yes. We run 1-2-1 lessons for children and adolescents with disabilities and additional needs. Our lessons are 30-minutes and are currently run as a block of 12 weeks on Sundays. Lessons are purchased in two blocks of 6 weeks, on prior to the start and one mid-way through. Due to limited spaces available and the high demand, there is currently a waiting list. After the 12-weeks, swimmers can move on elsewhere or re-join our waiting list. For further enquires, more information or to be placed on the waiting list, please contact admin@chamwellcentre.org.uk.

In partnership with the charity Level Water, we also run some introductory swim lessons for children with physical disabilities. This is organised with Level Water themselves, where more information can be accessed on their website https://www.levelwater.org/.

Our pool facilities are NOT suitable for adults or young adults to swim recreationally.

I’d like to have a child’s birthday party at Chamwell?

Please visit our website and the ‘prices’ page for details click here. Our Charity Administrator will be happy to help you with your booking admin@chamwellcentre.org.uk

Do you have a meeting room to book?

The Levinge Suite is a meeting space adjacent to the Chamwell Café. The room has large screen computer screen and comfortably seats 30 people.  Bookings can be made via Charity Administrator (admin@chamwellcentre.org.uk ). Prices for room rental on an hourly basis can be found on our website. Click here to learn more  

I need some physiotherapy

We do not provide physiotherapy services as such, but our physiotherapist will review your membership form and determine whether you need a dry and wet assessment (an assessment on dry land, and then an assessment in the hydrotherapy pool), and then develop a therapy plan for you to follow. See Therapy Options under the prices section of our website. Click here to learn more

Please note: Due to high demand, we unfortunately do not have the capacity for any adult referrals, assessments (if required) and/or 1:1 hydrotherapy sessions with our physiotherapy team. Click here for more information.

What other activities do you offer?

Visit the What’s Happening page on our website.

Can any age use the soft play?

Guidelines for use of our soft play room is for no one over 148 cm tall to use the soft play.

How long are you allocated time in the pool?

Time in a hydrotherapy pool is limited to 30-40minutes - because of the heat of the water. We book sessions out for an hour at a time – this includes changing time before and after ie 10-15minutes before and after, allowing 30-40 minutes in the pool. Please do not arrive early for your pool time - we will not allow you access until the allotted time.

Can I leave my child in the pool?

We are not a leisure centre and we require you to be in the pool with your child and to take full responsibility for them.

Do you provide slings for hoisting into the pool, or on to other facilities?

No. We do not provide slings for hoisting. You need to bring your own. If you are to use the pool you need to bring two slings – one to get wet and one to remain dry.

Help us to maintain our facilities

The Chamwell Centre was built entirely by charitable funding and will rely on the generosity of the public, businesses and charitable trusts to continue its work and to ensure that children and adults in Gloucestershire can enjoy its facilities.

How you can help:


Making a single donation or regular giving

Organising a fundraising event

Remembering The Chamwell Centre in your will