What is The Chamwell Centre?
The Chamwell Centre is a state-of-the-art centre adjacent to The Milestone School, in Longlevens, Gloucester. Our aim is to provide a visionary and unique centre to enable children, young people and adults with disabilities across Gloucestershire the opportunity to access play, exercise, therapy and friendship.
What will I be doing?
As a Chamwell Centre Volunteer Receptionist you will provide a warm and friendly welcome to our Centre’s visitors. This will involve:
- Answering the Centre reception telephone to respond to queries, take bookings for our facilities and activities, resolving queries where appropriate, transferring calls to the Charity Office.
- Meeting and greeting visitors, directing and possibly escorting them to relevant areas with the Centre.
- Receiving deliveries and ‘pick-ups’.
- Engage with visitors, giving them information about the Centre and answer queries.
- In the event of fire/panic alarms being activated, alert duty manager/Site Team in a timely manner in order for assistance to be given and the alarm responded to.
- Provide visitors with up-to-date information regarding membership, events and booking procedures.
- Assisting the Charity Office team with clerical tasks as required.
- Taking card payments via our till system.
What skills and qualities should I have?
- Be passionate about the work of The Chamwell Centre Charity.
- Be presentable and approachable.
- Have an ability to prioritise multiple tasks and keep calm in an emergency situation.
- Be a good communicator and able to communicate information clearly.
- Be motivated and reliable.
- Ability to build and maintain relationships with others.
- Be respectful of others and their diversity.
- Experience using Microsoft Office 365.
What impact will I have?
By being a Chamwell volunteer you will be:
- an advocate for The Chamwell Centre demonstrating our values of respect, being helpful, polite, and calm at all times
- enhancing the well-being of our visitors by promoting a positive and inclusive environment
- an individual who visitors can look to for support and reassurance enhancing their confidence and self-belief, and
- promote community engagement.
When am I needed?
On a rota basis initially 9am to 3.30pm weekdays, during term time.
There are no fixed dates to volunteer but you would be working as part of a wider team of volunteers on a rota basis.
You can dedicate as much time as you want – a few hours or days a week: The time commitment depends on what time you have available.
A DBS (Disclosure and Barring Service) check is required before commencing work in the Chamwell Centre. We will help you with your DBS requirements and will guide you through the whole process.
You will receive The Chamwell Centre bespoke volunteer training relevant to this role. This includes general induction and Safeguarding training.
You will be supported throughout your journey and there will always be someone who will be available to assist you in your role.